Zoho Phonebridge Integration

2-50x50_v

Linking your Numintec phone system with Zoho

In order to link the Numintec phone system with your Zoho Phonebridge user, please follow these instructions:

 

  1. You have to log-in into https://agent1.invoxcontact.com with your user code and password.
pantalla zinvox

2. After log-in you have to choose the integration options that you want to activate:

 

  • ClickToCall
    Option that enables Zoho to make outgoing calls .

 

  • Zoho Phonebridge
    Option that enables the Zoho phonebridge for incoming calls.
Zoho Phonebridge
  • 2.3 After the activation, Zoho will ask you permission to link with the Numintec phone system.
Acceso Zoho
  • Please accept.
integración
3-50x50_v

How to use the Zoho “PhoneBridge”

When the user receives an incoming call, Zoho will display the call information.

Ringing:

sonando

Answered call:

contestada

Completed call:

finalizada
  • If there is a missed call, the agent can see it in his Zoho pending notifications icon:
  • When the notification is displayed ,It shows the information related to the contact that has generated the missed call.
4-50x50_v

How to use the “ClickToCall” option

The “ClickToCall” option allows the user to make calls through its Zoho interface.
Once you activate “clictocall”, The Zoho interface will provide you a button with which you can make calls to your Zoho customers.