Zoho DESK Integration

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Ordering process

You can contract our services by phone or via e-mail through the following channels:

Web: Click here

Phone: (+34) 91 794 13 14
E-mail:

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Linking your Numintec phone system with Zoho

In order to link the Numintec phone system with your Zoho DESK user, please follow these instructions:

  1. You have to log-in into https://login.invoxcontact.com with your user code and password.
pantalla zinvox

2. After log-in  you have to chose the integration options that you want to activate:

 

  • ClickToCall
    Option that enables Zoho to do outgoing calls.
  • Phonebridge
    Option that enables the Zoho phonebridge for incoming calls.
permisos
  • After the activation, Zoho will ask you permission to link with the Numintec phone system.
Acceso Zoho
  • Please accept.
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How to use the Zoho “PhoneBridge”

When the user receives an incoming call or make an outgoing call, Zoho will display call information.

Ringing:

Answered call:

Completed call:

  • If there is a missed call, the agent can see it in his Zoho pending notifications information:
  • When the notification is displayed he can see information about contact that has generated the missed call.
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How to use the “ClickToCall” option

The “ClickToCall” option allows the user to make calls through its Zoho interface.
Once you activate “clictocall”, The Zoho interface will provide you a button with which you can make calls to your Zoho customers.